IT Help Desk to Integrated Service Desk
The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater need of solutions to a fewer number of service providers.
The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.
IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs) or contact centers. The role of tech support has expanded to include telesales – pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, remote IT infrastructure management services.
Customers (that can be any one of us) asking questions about new products or making complaints to tech support agents or help desk analysts resolving problems – all the information flowing into the tech support center or help desk is highly valuable.
Powerful data capture and analytics tools allow real time reporting every five minutes or half an hour, keeping a company alert with the trends in the market.
TransVisionary Solutions also provides modern customer information center services like:
- Technical Helpdesk Services – Transform your business processes and increase your business value with our high quality Technical Helpdesk Services.
- CATI Services – Take advantage of TransVisionary Solutions’ next-generation CATI Services, which employ state-of-the-art technology.
- Disaster Recovery Services – We offer end-to-end Disaster Recovery Services and business continuity services which are 99.99 percent reliable.
- Email and Chat Support – Concentrate more on the basic essence of your business, while we answer your customer’s email queries. There are many advantages to delegating your Email and Chat Support Services to us.
