CATI stands for Computer-assisted telephone interviewing. Computer-assisted telephone interviewing is a way of collecting data through telephone in which the CATI facility is equipped with modern questionnaire authoring, auto-dialing, data entry, edit processing, tabulation and analytical software systems.

Interviewers enter answers received by telephone directly into computer memory by means of individual keyboards. Most CATI software has built-in logic and also built-in branching logic which also enhances data accuracy and which will skip questions that are not applicable or will probe for more detail when warranted.

Rigorous project specific training is imparted to the interviewers before they start interviewing. This ensures that every individual
in the team is in sync with the project and client expectations. In order to ensure high voice quality the services centers uses IPLC line coupled with VOIP lines as a back-up.

Now a days using CATI technology, interview questions are stored in computer memory, recalled in programmable sequences, and displayed for each interviewer on a video display terminal

Some of the advantages of CATI Services are:-

• Automatic record-keeping
• Data files and Tabulations are available sooner
• Call-back procedures
• Can handle inbound, outbound services
• Interview questions can be automatically modified
• CATI provides important advantages in survey design and implementation.
• Prevents routing errors

The use of CATI generally vastly reduces or eliminated routine mail handling activities and postage costs. CATI adds new costs in equipment purchase and replacement and telephone charges. While CATI is very strong method for improving the timeliness, it is currently more expensive than mail collection process.

Get in touch with TransVisionary Solutions for your CATI Services

Most organizations have clear instructions regarding processing incoming invoices. Different sets of instructions are commonly found in most organizations regarding the handling of purchase order invoices or non-purchase order invoices. The main department that processes invoices is known as accounts payable department. The process involving a supplier invoice is also known as purchase-to-pay.

Invoice processing software improves accuracy and efficiency in handling invoices. It makes it possible for invoice processing to achieve a fully automatic invoice flow. The software captures all of your invoices, on paper or in electronic form, interprets each invoice and identifies requisite information. It then transfers this data into your financial business system.

Types of Invoice Processing

Purchase Invoice Processing

Accounts department in any organization receive Purchase Invoices from a number of sources, by email, Fax and Post. It can capture and add the relevant information to your financial software for up to date Purchase Ledger Control and Maintenance. For Eg:-Some of the details that it can input;

¨ Suppliers Name

¨ Suppliers Code

¨ Purchase Order Number

¨ Invoice Number

¨ Invoice Date

¨ Invoice Currency

¨ Item(s) description, quantity and unit cost

¨ Amount Sub Total

¨ VAT Amount

¨ Total Amount (Including VAT)

Sales Invoice Processing

In case Sales Invoices are not automatically added to your Accounting Software, It can enter this information to your Financial Software which will allow you to monitor and maintain your Sales Control Ledger.

Invoice processing is done by using OCR and ICR recognition technology, the system accurately captures all critical invoice data: vendor ID, date, line item and total amounts etc. Financial data is available much faster, accounts are resolved with minimal human interaction and the entire invoicing process becomes a streamlined operation. Not to mention the savings in invoice processing costs!

Get touch with TransVisionary Solutions for Invoice Processing Services