TransVisionary's Blog » call centers http://blog.transvisionarysolutions.com Which way is North Tue, 15 Sep 2009 09:06:45 +0000 http://wordpress.org/?v=2.8.3 en hourly 1 Disaster recovery strategy for Business http://blog.transvisionarysolutions.com/disaster-recovery-strategy-business/ http://blog.transvisionarysolutions.com/disaster-recovery-strategy-business/#comments Thu, 11 Jun 2009 12:46:36 +0000 preetha http://blog.transvisionarysolutions.com/?p=242 Indian call centers have established business continuity sites in India and overseas through strategic tie-ups with other centers to provide disaster recovery services with a focus on business continuity.  

Disaster Recovery

Disaster Recovery

Today’s IT businesses have to keep pace with advances in technology, which have escalated the costs of downtime. They also have to deal with the risk of adverse impact from unseen events, natural or man made disasters that could interrupt the business.

This is why it is essential for companies to have a disaster recovery strategy in place, to minimize the impact of a disaster and to recover from a disaster quickly. It’s not just mission-critical data that is affected, but the software, hardware and systems essential for it to run on.

Some common threats to businesses include the following:

  • Earthquakes, hurricanes, floods
  • Fire
  • Disease
  • Cyber attack
  • Utility outages – communication breakdown, power loss
  • Terrorism

TransVisionary Solutions also supports Disaster Recovery Services

Our Contact Center Services include Strategic Disaster Recovery Services that take organizations from prevention to preparedness and response to recovery.  Our client service contact centers are fully equipped to draw up detailed Site Level, State Level and National Level Business Continuity Plans for organizations wanting to plan for and deal with the possibility of potential disasters.  Delegate Call Center Services and Business Continuity Planning to us and stay unaffected with our 100 percent reliable Disaster Recovery Services.

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mail

Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.

Your Next question probably could be!

How can email support services help me?

  • Having your customer’s email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
  • Offshore email services enable you to balance work between peak and off-peak periods.
  • As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
  • Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.

TransVisionary email services are comprehensive and include:

  • Client care
  • Technical support
  • Order fulfillment
  • Verification
  • Complete query resolution
  • Resolving escalated cases.

TransVisionary Solutions’ Client Service Contact Center Services include an efficient Email Support System that helps organizations to competently and promptly deal with client queries via the internet.  E-mail based Client Support Services are superior to conventional telephone-based methods, be-cause of its capability to offer clear, detailed and written responses to client questions.

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